Privacy Policy

At BrokerBuz (operated by Kiran Infosoft), we are committed to protecting the privacy and security of your personal data. This Privacy Policy explains how we collect, use, store, and share information when you use our platform, real estate CRM, custom websites, and associated services (collectively, the "Services").

1. Introduction & Acceptance

By accessing or using our Services, you agree to the collection, transfer, storage, and processing of your personal data as outlined in this Privacy Policy. If you do not agree with these terms, please discontinue use of the platform.

2. Information We Collect

We collect information that you directly provide to us, as well as data automatically generated through your interaction with our Services:

• Account Information: When you sign up, we collect your name, agency name, phone number, email address, physical address, and login credentials.
• Listing & Portfolio Data: Details, photographs, pricing, dimensions, and locations of properties you list on your portal.
• Lead Submissions: Information submitted by visitors on your custom portal (e.g., name, phone number, budget, property preferences).
• Usage & Device Info: IP addresses, browser types, device information, operating system, and log files collected via cookies.

3. How We Use Your Information

We use the collected information for the following purposes:

• To set up, configure, and maintain your custom agency website and subdomain portal.
• To power CRM lead management tools, automated assignments, and WhatsApp notifications.
• To monitor platform uptime, troubleshoot errors, and optimize website responsiveness.
• To send security updates, service advisories, and administrative communications.

4. Legal Basis for Processing

We process your personal data under the legal bases of contractual necessity (to provide the Services you agreed to purchase) and our legitimate interest in securing our infrastructure, preventing spam, and improving user experience.

5. Data Retention & Archiving

We retain account data for as long as your subscription is active. Listing databases and captured lead logs are stored securely and archived or permanently deleted within 90 days after account termination or upon explicit request.

6. Data Security Measures

We implement industry-standard technical and organizational security protocols, including SSL encryption for all custom domains, secure database isolation, and hashed password storage, to safeguard your records against unauthorized access.

7. Cookies & Tracking Technologies

We use functional and analytical cookies to remember login sessions, save dashboard preferences, and analyze platform traffic patterns. You can manage or disable cookie preferences directly in your web browser settings.

8. Third-Party Integrations & Services

Our Services integrate with third-party vendors (such as SMS gateways, database hosts, and WhatsApp Business API providers) to deliver messaging functions. These third parties only process data in accordance with our strict data protection instructions.

9. Your Choices & Rights

You can access, correct, or delete your account records directly via the BrokerBuz dashboard. If you wish to close your account or permanently delete your listings database, you can contact us at hello@brokerbuz.com.

10. Contact & Corporate Information

If you have any questions or feedback regarding this Privacy Policy, please reach out to us at:

Kiran Infosoft
526, Arjun Icconic, Ahmedabad,
Gujarat 382024, India
Email: hello@brokerbuz.com